Emergency Communications

 Safety Tips

 
  Proper Use of 9-1-1


9-1-1 is your connection to police, fire and ems services.  Our Telecommunicators are highly trained, dedicated professionals
who will assist you in in getting the help you need. Remember these tips whenever you call 9-1-1.

 

 

*Use 9-1-1 in emergency situations that require police/sheriff, fire and ems
services. Remember 9-1-1 is for people  emergencies only.
 
*Know your location at all times.  This is very important if you are calling from
   a cell phone. Calling from a cell phone does not tell us exactly where you are
   but an area within 80 feet. You should know what city you are in, building or
   home addresses or landmarks, cross streets, etc.

 *Tell the Telecommunicator your location as soon as you are asked.

 *Be prepared to answer questions, listen carefully, speak clearly and try to
   remain calm.

 *Please understand while the Telecommunicator is asking you questions,
   the information is relayed to other Telecommunicators who are sending help
   to your location.  It may seem like the Telecommunicator is asking to many
   questions or not sending help, but we assure you help is being sent.  The
   more information emergency responders have before they  arrive, the better
   they are prepared to help you.

 *You will be asked questions to determine the nature of your emergency.  Our
   Telecommunicators are experienced and their persistence is based on a need
   to provide accurate and specific information to the emergency responders. You
   will likely be asked many specific questions.

 *If you dial 9-1-1 by accident, stay on the phone and let us know there is no
  emergency, that is was an accident.  If you  hang up, we will call you back.  
  If no response on the call back we will have to send out police/sheriff to your
  location to make sure everything is ok.This ties up emergency responders
  who may be needed on other calls.

 *Teach children to dial 9-1-1 properly and remind them this is not a toy.  Put
   your address information near the phone and make sure your children and
   sitters know where to locate it.

  *Don't call 9-1-1 to ask for "non-emergency" or business phone numbers.  
   Those numbers are located in the telephone book or you can dial 4-1-1 for
   directory assistance.  Please do not tie up an emergency line with these
   questions.