Human Resources

 Vacancy Details

Title Income Maintenance Caseworker I
Position Number 09910-02-23-01-441
Department Social Services
Minimum Starting Pay Grade 60     $28,252.83
Closing Date & Status Closing Date: 12/12/2017 11:59:59 PM    Status - Open
Type Full-Time with Benefits
Location Lexington
This position provides front line support to the IMC II's. This position is stationed at the reception desk. Food and Nutritional Services and Medicaid assistance is provided for individuals with questions, changes or information to report. An employee in this class is responsible for taking information as reported by the client in an ongoing Food and Nutritional Services and/or Medicaid assistance case. Employee provides intake and case maintenance without determining eligibility. Works under the regular supervision of the Income Maintenance Program Administrator I. Performs reception duties: receives applications for Medicaid and Food and Nutrition Services; interviews applicants to obtain information needed for IMCII to make appropriate determination of eligibility. Enters reception information into applicable computer program to notify workers that a client is ready to be seen for services. Refers clients to other agencies or community services that may meet their specific needs. Complete thorough documentation pertaining to programs discussed. Ensures all appropriate forms are completed and signed for each applicant/client/benefit and stores forms in the client's interactive case folder. Employee enters applicant information into applicable computer system based on information being reported. Employee may be required to contact third party sources for needed information. Scans all documentation and verifications into the Compass System. Performs basic case maintenance for continued eligibility according to Federal, State and County policy/procedure. Processes changes in client status that do NOT affect eligibility ie Carolina Access doctor, phone number, employer change, etc. Assists clients and answers questions regarding services provided by DSS, as-well-as information regarding services other agencies provide. Performs preliminary data entry for new clients and verifies/updates client's name, address, birth date and social security number as-well-as each household members' information as necessary. Provides the client with required forms based on the services being applied for, scans forms into Compass. Enters reception information into applicable computer program to notify workers that a client is ready to be seen for services. Provides clients with the opportunity to register to vote and forwards registration forms as-well-as signed forms declining to register to the Board of Elections. Adheres to department's safety rules and regulations. Other duties as assigned.
Education & Experience
Two-year degree from an accredited program in a human service or related curriculum; or graduation from high school and two years of paraprofessional/clerical public contract experience, one of which must have been in an Income Maintenance program; or graduation from high school and three years paraprofessional/public contact experience; or a four-year degree or three completed years of college-level coursework from an accredited program in a human service or related curriculum Education indicated should prepare an individual for entry as a Family Assistance worker. Experience gained by having worked in a public service position requiring interaction with the general public is desirable. High school degree and three years experience in a social services agency as a clerical worker who has had contact with the eligibility unit, or in other local, State or Federal eligibility programs such as the Employment Security Commission or the Social Security Administration would be beneficial.
Special Requirements
Must have thorough knowledge of the Food & Nutrition Services Policy. Must have thorough knowledge of the Adult Medicaid Policy. Must have thorough knowledge of multiple computer programs including but not limited to; NCFAST, Compass and One Case. Must have good interviewing and communication skills, both written and verbal. Ability to ask appropriate questions in order to quickly and efficiently gather needed information. Ability to listen to clients, identify needs, and make appropriate referrals to other units within DSS and/or community organizations. Must have good documentation skills. Ability to work quickly and with total accuracy under stressful situations and with frequent interruptions. Must have good general computer skills and knowledge. Must have good computation skills to accurately compute budgets and/or deductibles. Ability to read, understand, retain and apply constantly changing policies. Must be very organized and able to meet deadlines. Ability to work with clients from various socio-economic groups and knowledge of the needs of the economically disadvantaged. Ability to maintain effective working relationships with coworkers, other County departments, children, adults, school personnel, businesses, civic and community organizations and the general public. Ability to work as a team member to meet goals and objectives.
Physical Requirements
Must be able to perform the basic life operational support functions of stooping, kneeling, crouching, reaching, walking, fingering, grasping, talking, hearing and repetitive motions. Light work, exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force to constantly move objects. Must have close visual acuity to prepare and analyze data and figures, work on the computer and perform extensive reading. Worker is subject to inside environmental conditions: protection from weather conditions but not necessarily from temperature changes. The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work). Worker is in contact with potentially infectious bodily fluids during the performance of his/her duties.