Must have thorough knowledge of the Food & Nutrition Services Policy. Must have thorough knowledge of Medicaid Policy. Must have thorough knowledge of multiple computer programs including but not limited to; NCFAST, Compass and One Case. Must have good interviewing and communication skills, both written and verbal. Ability to ask appropriate questions in order to quickly and efficiently gather needed information. Ability to listen to clients, identify needs, and make appropriate referrals to other units within DSS and/or community organizations. Must have good documentation skills. Ability to work quickly and with total accuracy under stressful situations and with frequent interruptions. Must have good general computer skills and knowledge. Must have good computation skills to accurately compute budgets and/or deductibles. Ability to read, understand, retain and apply constantly changing policies. Must be very organized and able to meet deadlines. Ability to work with clients from various socio-economic groups and knowledge of the needs of the economically disadvantaged. Ability to maintain effective working relationships with coworkers, other County departments, children, adults, school personnel, businesses, civic and community organizations and the general public.
Ability to work as a team member to meet goals and objectives.