Human Resources

 Vacancy Details

Title Income Maintenance Caseworker II (2 openings)
Position Number 09911-02-23-01-441
Department Social Services
Minimum Starting Pay Grade 62     $31,167.07
Closing Date & Status Closing Date: 12/12/2017 11:59:59 PM    Status - Closed
Type Full-Time with Benefits
Location Lexington & Thomasville
This position provides Food and Nutritional Services and Family & Children's Medicaid and or Adult Medicaid assistance for individuals in need by accurately determining eligibility and processing applications received. An employee in this class is responsible for determining eligibility for individuals and/or families requesting Food and Nutrition Assistance and/or Medicaid assistance. Employee provides intake, applicant processing and case maintenance. Employee monitors clients for compliance with all program requirements (federal, state and county) and verifies that eligibility requirements are met. Works under the regular supervision of the Income Maintenance Supervisor II. Performs intake duties: receives applications for Medicaid and Food and Nutrition Services; interviews applicants to obtain information needed to make appropriate determination of eligibility. Refers clients to other agencies or community services that may meet their specific needs. Complete thorough documentation pertaining to programs discussed, referrals made and documents why the client is ineligible for Medicaid or Food and Nutrition benefits. Ensures all appropriate forms are completed and signed for each applicant/client/benefit and stores forms in the client's interactive case folder. Employee enters applicant information into NCFAST for all requested programs (Food and Nutritional Services and/or Medicaid). Employee may be required to contact third party sources for needed information. Verifies applicant's information including, but not limited to, any and all sources of income, Social Security benefits, vehicles and etc. Scans all documentation and verifications into the Compass System. Processes paperwork and applications in a timely and accurate manner according to Federal, State and County policy and procedural guidelines. Approves or denies economic support to client. Monitors application pending list to ensure all applications are processed timely. Keeps the client apprised of the status of their pending application. Adheres to department's safety rules and regulations. Other duties as assigned.
Education & Experience
Two-year degree from an accredited program in a human service or related curriculum; or graduation from high school and two years of paraprofessional/clerical public contract experience, one of which must have been in an Income Maintenance program; or graduation from high school and three years paraprofessional/public contact experience; or a four-year degree or three completed years of college-level coursework from an accredited program in a human service or related curriculum and at least one year experience as an Income Maintenance Caseworker II. Education indicated should prepare an individual for entry as a Family Assistance worker. Experience gained by having worked in a public service position requiring interaction with the general public is desirable. High school degree and three years experience in a social services agency as a clerical worker who has had contact with the eligibility unit, or in other local, State or Federal eligibility programs such as the Employment Security Commission or the Social Security Administration would be beneficial.
Special Requirements
Must have thorough knowledge of the Food & Nutrition Services Policy. Must have thorough knowledge of Medicaid Policy. Must have thorough knowledge of multiple computer programs including but not limited to; NCFAST, Compass and One Case. Must have good interviewing and communication skills, both written and verbal. Ability to ask appropriate questions in order to quickly and efficiently gather needed information. Ability to listen to clients, identify needs, and make appropriate referrals to other units within DSS and/or community organizations. Must have good documentation skills. Ability to work quickly and with total accuracy under stressful situations and with frequent interruptions. Must have good general computer skills and knowledge. Must have good computation skills to accurately compute budgets and/or deductibles. Ability to read, understand, retain and apply constantly changing policies. Must be very organized and able to meet deadlines. Ability to work with clients from various socio-economic groups and knowledge of the needs of the economically disadvantaged. Ability to maintain effective working relationships with coworkers, other County departments, children, adults, school personnel, businesses, civic and community organizations and the general public. Ability to work as a team member to meet goals and objectives.
Physical Requirements
Must be able to perform the basic life operational support functions of stooping, kneeling, crouching, reaching, walking, fingering, grasping, talking, hearing and repetitive motions. Light work, exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force to constantly move objects. Must have close visual acuity to prepare and analyze data and figures, work on the computer and perform extensive reading. Worker is subject to inside environmental conditions: protection from weather conditions but not necessarily from temperature changes. The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work). Worker is in contact with potentially infectious bodily fluids during the performance of his/her duties.