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DavidsonWorks

Posted on: March 25, 2020

Information about Unemployment Insurance

DavidsonWorksCovid19_751_x_718

Information about Unemployment Insurance

  • Unemployment Claims are no longer processed in local offices
  • To file an Unemployment Claim, the preferred method is to go online to www.des.nc.gov
  • You may also file via telephone by calling 1-888-727-0259, however, staff are extremely
  • busy currently and you may not be able to speak to anyone  

  • The below comes directly from the www.des.nc.gov website and are frequently asked questions about unemployment insurance, most specifically related to COVID-19

For Individuals

Q. What if I am temporarily laid off work because business has slowed down as a result of COVID-19?

A. If you are laid off work temporarily or if your hours are reduced due to a business slowdown or a lack of demand as a result of COVID-19, you may be able to receive unemployment benefits. In order to determine eligibility, you must first apply for unemployment. If you’re temporarily out of work or working reduced hours due to COVID-19, select one of those two separation reasons when filing your claim.


Q. What if my employer goes out of business as a result of COVID-19?

A. You may be eligible for unemployment benefits if you’re laid off. If you’re out of work due to COVID-19, indicate that while filing your claim.


Q. My employer has shut down operations temporarily because an employee is sick, and we have been directed to be isolated or in quarantine as a result of COVID-19. Am I eligible for unemployment benefits?

A. If you are not receiving payment from your employer, such as paid sick leave or paid time off, you may be eligible for unemployment benefits during this time. If you are laid off work temporarily or if your hours are reduced due to a business slowdown or a lack of demand as a result of COVID-19, you may be able to receive unemployment benefits. In order to determine eligibility, you must first apply for unemployment. If you’re temporarily out of work or working reduced hours due to COVID-19, select one of those two separation reasons when filing your claim.


Q. What if I need to take time off work because I contract COVID-19?

A. The first and best option for employees who need to miss work due to illness is to use their employer-paid time off.


Q. What if I am directed by a medical professional or public health official to quarantine as a result of COVID-19, but I am not sick?

A. If your employer is not offering paid time off, you should apply for unemployment insurance. If you are laid off work temporarily or if your hours are reduced due to a business slowdown or a lack of demand as a result of COVID-19, you may be able to receive unemployment benefits. In order to determine eligibility, you must first apply for unemployment. If you’re temporarily out of work or working reduced hours due to COVID-19, please select one of those two separation reasons when filing your claim.


Q. I am a part-time employee. Am I eligible for unemployment?

A. Anyone can file for unemployment insurance. In order to determine eligibility, you must first apply for unemployment. If you’re temporarily out of work or working reduced hours due to COVID-19, please select one of those two separation reasons when filing your claim.


Q. Do I qualify for unemployment benefits if I become seriously ill and I am forced to quit my job as a result of COVID-19?

A. When filing for unemployment insurance, an employee must provide information about their decision to leave the job. In order to determine eligibility, you must first apply for unemployment.


Q. How am I supposed to meet requirements related to my existing unemployment claim if I am in isolation or quarantine as a result of COVID-19?

A. Individuals currently filing for unemployment insurance benefits who have to quarantine due to COVID-19 will be considered able and available to work as long as the individual has not removed themselves from the labor market.


Q. Must I still attend a previously scheduled in-person appointment?

A. No, please contact the unit who scheduled the appointment or our Customer Call Center for other options to complete your appointment.


Q. Do I have to search for work while filing for unemployment?

A. If you are out of work as a result of COVID-19, you do not have to conduct a work search while filing for unemployment.


Q. Is there any category of worker who is not eligible for unemployment insurance? Are independent contractors eligible?

A. Independent contractors and self-employed workers are typically not covered. In order to be eligible, workers must have held a job considered covered employment.


Q. How do I file for unemployment insurance?

A. The fastest and most efficient way to file a new claim is to file online at des.nc.gov. If you don’t have access to a computer, you may file over the phone by calling 888-737-0259.


For Employers

Employers, if you have questions about unemployment insurance, please contact our Employer Call Center at 919-707-1150 for assistance.

Q. Am I able to file unemployment benefits on behalf of my employees who may be affected by COVID-19?

A. Employers who wish to file claims for employees must meet the requirements of employment security law.

Employers who wish to file for their employees (attached claims) must:

Have a positive DES Employer Account balance

Pre-pay for all weeks filed on behalf of employees

Only file an Attached Claim one time per year

Only file for six weeks, and then employees must file UI Claims for themselves


Q. Will I receive relief of benefit charges for claims related to COVID-19?

A. Yes. The Department of Commerce Division of Employment Security has been directed to not allocate charges to employers’ accounts for individuals who are paid benefits for reasons related to COVID-19. Employers responding to requests for separation information should indicate that the separation was due to COVID-19.


Q. Will a business owner who is also paid a salary be eligible for unemployment insurance?

A. A business owner required to pay unemployment insurance taxes for him/herself may be eligible.


Q. Is there any category of worker who is not eligible for unemployment insurance? Are independent contractors eligible?

A. Independent contractors and self-employed workers are typically not covered. In order to be eligible, workers must have held a job considered covered employment.


Q. If I have employees working intermittently, what should they do when filing for unemployment insurance benefits?

A. If you have employees working intermittently (for example, one week on, one week off), they must report their gross earnings for the week in which they did the work, not the week in which they were paid, when filing for unemployment benefits.

The Economic Development Partnership of NC has compiled a list of other resources available to businesses, which may be found at:    

            EDPNC COVID-19 Business Relief Resources



Staff are available Monday – Friday from 8AM to 5PM for help via phone with job applications, resumes, or questions about any of the above information.  If you are an employer, please let us know when you call so we may direct you to our Business and Industry staff for assistance.  

 

             Lexington NCWorks Career Center (336) 242-2065

             Thomasville NCWorks Career Center (336) 474-2655 


Career Centers of Davidson County


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