Frequently Asked Questions

NCDOT is committed to repairing potholes on state-maintained roads within two business days when they are reported using the online pothole reporting system.

To report a road draining issue, contact the North Carolina Department of Transportation at: drainage issues

The North Carolina Department of Transportation can help you with road debris or a dead animal pick up.  Contact them at their NCDOT website.

When it comes to clearing roadways, NCDOT's first priority is interstates and four-lane divided primary routes (N.C. and U.S. routes) that are essential to the movement of intrastate and regional traffic.  After these roads are clear, the priority moves to clearing lower-volume primary roads, high-volume secondary roads, lower-volume secondary roads and then subdivision streets.  

NCDOT crews have designated snow and ice removal routes that they must follow. Trucks traveling on roadways but not treating them are likely headed to their designated route.  NCDOT does not remove snow and ice from sidewalks, nor does it clear driveways.  (more information)