• Demand Response trips can be scheduled via 3 methods:
  1. In person at our Lexington Transportation Hub
  2. In writing to: 

1. By telephone, by calling (336) 242-2250, this is the number for the Piedmont Authority for Regional Transportation (PART) regional call center, they will transfer any calls inquiring about a trip request to the Davidson County main office to be evaluated.

• All appointments must be scheduled during office hours 8:00 am to 5:00 pm. When leaving a voice message, please leave your name and phone number so that we may return your call.
• Demand Response transportation trips require two (2) business days’ notice. Scheduled trips will be given our highest priority.  For trip requests with less than two (2) business days’ notice, DCTS staff in conjunction with our contractor will review the request and determine ability to provide the transportation. 
• DCTS will schedule trips based upon available resources and advise the passenger of departure and arrival times.  DCTS will make every effort to transport all passengers on time; however, conditions beyond DCTS’ control may cause limited delays or early arrivals. 
  
  Whenever making an appointment you should be prepared to provide the following information.
  • Your name
  • Address
  • Date of birth
  • Mobility type
  • Contact number
  • Address of destination.
  • Requested appointment time.
  • Any attendants or additional riders 

1. Senior Citizens 60 years and older registered with Davidson County Senior Services for Congregate Nutrition sites trips, Life Center of Davidson County, Adult Day Health, Medical and Dental Appointments (Non-Medicaid recipients only) - (Medical trips include physicians, clinics, dialysis, vision, mental health and Chiropractic), Senior Centers (Lexington and Thomasville).

1. Other Persons who qualify are defined on pg. 2 under Qualifications for General DCTS Services

Passenger Assistance

• Assistance escorts may accompany passengers who are unable to access DCTS vehicles on their own (wheelchair, walker, visually impaired, etc.).  The passenger is responsible for providing his or her own escort.  An escort must be physically able to provide all assistance needs to the passenger except for services that are the responsibility of the Driver.  The DCTS Driver is responsible for operating the wheelchair lift and securing the wheelchair once the passenger and the mobility device is in place within the vehicle. 

• Door to Door service for those requiring assistance from DCTS Drivers, are as follows:

• The DCTS Driver or contractor, in coordination with the office personnel, will determine whether the client can be safely transported from their door to the vehicle.  Any barriers that may prevent the safe loading or unloading of the passenger or require the Driver to exert more than 75 pounds of pushing or pulling pressure will be grounds for terminating the trip unless the passenger or agency requesting the service provides on-site assistance to the DCTS Driver or contractor.  DCTS or contractor drivers will make reasonable accommodations to help board passengers. 

• For reasons of safety, training, and liability, Drivers will not physically lift a person into or out of a wheelchair 

• In the performance of their duties, DCTS or contract drivers are not permitted to enter a passenger’s resident or privately-owned buildings nor is the Driver permitted to lose sight of the vehicle at any time when providing services at a private dwelling.         Institutions providing care to individuals needing DCTS services should have passengers ready at the entrance when the vehicle arrives. 

• DCTS Drivers or contractors will not load or unload a passenger’s personal belongings, packages, mail, or freight.         All clients must arrange to have these items carried to and from the DCTS vehicle.