Proctoring Exam Policy

Students enrolled in online courses, distance-learning programs, homeschooling programs, and individuals taking exams for employment testing or job re-certification may use test proctoring services provided by the Davidson County Public Library System (DCPL).

Policy

  • Proctoring services are provided by designated library staff and therefore proctoring availability is determined upon staff’s availability. 
  • Constant supervision or a quiet environment cannot be guaranteed.
  • Staff reserve the right to refuse to provide proctoring services to an individual for reasons such as, but not limited to chronic tardiness or cheating.  If proctoring services are terminated, the institution/school is responsible for notifying the student.
  • DCPL is not responsible for exams that are lost by a postal system or electronically.
  • If a DCPL branch needs to close for an emergency, staff will make every effort to contact the student.  Please check the local news or the Davidson County Government website for closures due to weather.
  • UNC students: Due to UNC policy, we are unable to proctor an exam on a personal laptop.

Fees and Postage

  • DCPL charges $5 per test for proctoring.  Test-takers must pay before the test is administered.  Payments is accepted in the form of cash or check only.
  • Before taking a test, test takers must provide any required return postage if postage is not provided by the institution issuing the exam.
  • If institutions require the return of tests via fax machine or email, staff will fax or scan tests for no charge.
  • Special handling requirements for returning tests cannot be accommodated.

Appointments

  • Test takers must make an appointment with a designated staff member at least 7 days prior to testing.  Availability is dependent on demand.  No walk-in test proctoring is provided.

Computer and Software

  • If the test requires a computer, staff will provide computer time sufficient to administer the test.
  • DCPL cannot be held responsible for technical difficulties arising from the testing institution or library technology.
  • Staff will not proctor online exams that require the installation of special software or the modification of existing computer settings.


Expectations Before the Exam

Test-Taker

  • Arrive promptly at the scheduled time.
  • Bring a photo ID, payment for printing and mailing, and any allowed testing materials (e.g.  calculator, pen, pencil, scratch paper, notes).
  • Before checking in, turn off cell phone and place it out of reach (e.g.  in a bookbag).
  • Leave other items at home or in a vehicle.  Staff cannot hold items during an exam.

Library Staff

  • Verify photo ID.
  • Present exam materials.
  • Review exam instructions, including breaks.
  • Monitor students from a distance.  We are unable to monitor students one-on-one.  
  • Monitor the exam time.