Medical Transportation

A Medicaid benefit provided through an arrangement with Davidson County Transportation Services (DCTS). Davidson County residents receiving full-coverage Medicaid are eligible to receive free transportation to medical services, provided they have no other means of transportation. Medicaid recipients who provide their own transportation to these services may receive reimbursement if providing their own transportation is a hardship. Contact Medicaid Transportation at 336-242-2272 to make transportation arrangements.

Important Guidelines

  • Free transportation is only provided to Medicaid-covered services, including pharmacy trips to pick up prescriptions.
  • State Medicaid rules require that recipients use the nearest provider and trips are made in the most efficient manner. Under special circumstances, you can visit an out-of-town doctor, but DCTS can serve you better if you use a local provider.
  • Recipients can only receive or be reimbursed for one round trip per day. Plan ahead to include all necessary stops in this one trip; see your doctor, then stop at the pharmacy on the way back home to pick up prescriptions.
  • Medicaid will also provide transportation for a Transportation Aide to accompany children (usually a parent), persons in wheelchairs, or those whose doctor requires one on these trips. Under certain situations, a non-family member aide may also receive reimbursement for some of their time. This should all be discussed during the initial call to DCTS.
  • Regular and motorized wheelchairs as well a scooter chairs with seat belts and tie-downs can be transported on DCTS vans. There are, however, only a limited number of wheelchair spaces each day; clients needing these spaces are urged to schedule transportation as soon as possible.


Davidson County Social Services does not discriminate in the provision of services to all qualified persons.